Do you use AI (artificial intelligence) to complete transcription work?

Absolutely not. Whilst this may sound like we are a bunch of Luddites, the automated transcription technology is simply not good enough to process high quality transcription work using intelligent verbatim. For simple dictation Dragon Dictation and many other pieces of software have been around for over 25 years and function perfectly well. Unfortunately for interviews, focus groups and other types of transcription the AI option is not yet available. Most of our transcription work is one to one discussions, interviews and other types of recording and can involve background noise, hard to hear voices and strong accents. Automated transcription does not even get near to dealing with these.