Do you offer secure & encrypted email to clients?
Yes we do. We provide an encrypted email solution to all our clients using Egress Protect. When you send us your recordings using our ISO 27001 accredited, military security graded SSL secure file upload service we process the work and you can be guaranteed that your recordings will be kept within strong cyber security measures….
Do you offer an instant transcription service?
Yes we do. We have provided ‘real time’ manual transcription services for many years – it is highly specialist work. For example we have live transcribed the BAFTA award night for an instant transcription to be available to media companies and we regularly provide instant transcription services to a number of academic clients who need…
Do you offer anonymisation, de-identification and pseudonymisation?
Yes. We offer various options for GDPR and HIPAA compliant anonymisation and de-identification, as well as pseudonymisation. Please click here for details.
How much capacity have you got for transcription work?
We have as much capacity as you will ever need to get your work done. Whether you send us one minute or 500,000 minutes of recording, we will be able to handle your work. Our team of transcribers expands according to the work we have available. Large enough to handle bulk work, small enough to…
What is the largest order you can handle?
We are happy to handle any orders of any size, from a small 30 second file through to bulk orders of 50,000 hours or more of recordings. Whilst you may not get your 50,000 hours of recordings back within 14 days, we can still assist. Our company has worked on many large research projects for…
Do you use AI (artificial intelligence) to complete transcription work?
Absolutely not. Whilst this may sound like we are a bunch of Luddites, the automated transcription technology is simply not good enough to process high quality transcription work using intelligent verbatim. For simple dictation Dragon Dictation and many other pieces of software have been around for over 25 years and function perfectly well. Unfortunately for…
What audio formats can you work with?
We can work with most Digital Audio Formats including: AACACTAIFC (Compressed AIFF)AIFFAMRAPEAUCAF (Apple Core Audio Format)DCT (Express Dictate, MSRS, etc.)DS2 (DSS Pro)DSS (Grundig, Olympus, Philips recorder)DSP TrueSpeechDVF (Sony recorder)DVS (Royal recorder)FLACOGGM4AMP2MP3MPCMSV (Sony recorder)QCPRA / RM (RealAudio)SHNSPXVOCVOXWAV (Including ADPCM, aLaw, GSM 6.10,PCM, and uLaw codecs)WMA We can work with most Digital Video Formats including: 3G23GPASFAVIDivXDVFLVM4VMKVMOVMP4MPEGVOBWMV If…
I don’t want the whole file transcribed – can you do this?
Yes – we can transcribe extracts from audio files. When you upload your file, just specify the start point and end point in the recording that you need transcribing. So for example if your file is 45 minutes long and you only want part of the recording transcribed, you would add the following instruction: “transcribe…
What does ‘intelligent verbatim’ mean?
Intelligent Verbatim Transcription is a level of transcription that leaves the process of transcribing an audio recording to a certain amount of discretion by the transcriber. Our expert transcribers will use their experience to omit certain elements if they add no meaning to the script. This is mainly ums, errs and repetitions and false starts….
What level of transcription do I require?
We offer five levels of transcription, but the overwhelming majority of transcription work is completed to Level 3, “Intelligent Verbatim”. A description of each level is below. Intelligent verbatim is suitable for all dictation, interviews, focus groups, legal proceedings, meetings, conferences, telephone calls, Zoom meetings and podcasts. Level 4 “Strict Verbatim” is only really suitable…
